Privacy Policy

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

Information that identifies you directly, including but not limited to:

• Full name
• Phone number
• Email address
• Date of birth
• Gender
• Address or location information

This information is typically collected when you:

• Create an account
• Book a consultation
• Subscribe to a program
• Contact customer support

1.2 Health and Medical Information

Because GetGLP provides health-related services, we may collect certain health data including:

• Height, weight, BMI
• Medical history
• Diabetes status
• Medication history
• Lab test results
• Lifestyle information
• Treatment progress

This data may be collected via:

• Onboarding questionnaires
• Doctor consultations
• Health assessments
• Integration with health devices or reports

Health information is treated as sensitive personal data and handled with enhanced safeguards.

1.3 Payment Information

When you purchase services or subscriptions, payment details may be processed through third-party payment providers. We may collect:

• Billing name
• Billing address
• Transaction details
• Payment confirmation

We do not store credit card or banking credentials directly on our servers.

1.4 Technical Information

We may automatically collect technical data including:

• IP address
• Browser type
• Device type
• Operating system
• Referring URLs
• Pages visited
• Session duration

This information helps us analyze how users interact with the Platform.

1.5 Cookies and Tracking Technologies

We may use cookies, web beacons, and tracking tools to:

• Remember user preferences
• Analyze website performance
• Improve user experience
• Support marketing and analytics

Users may disable cookies through browser settings.

2. How We Use Your Information

We use the information collected for the following purposes:

2.1 To Provide Healthcare Services

• Facilitating teleconsultations
• Evaluating eligibility for treatment programs
• Providing health recommendations
• Enabling prescription management where applicable

2.2 To Operate and Improve the Platform

We use data to:

• Enhance platform functionality
• Improve product features
• Conduct internal analytics
• Monitor service performance

2.3 Communication

We may use your information to:

• Send appointment reminders
• Provide service updates
• Respond to support requests
• Share program guidance

You may opt out of promotional communications at any time.

2.4 Compliance and Legal Obligations

Your data may be processed to:

• Comply with legal requirements
• Respond to regulatory authorities
• Maintain medical records where applicable

3. Sharing of Information

We do not sell personal data. However, we may share your information with the following parties where necessary:

3.1 Healthcare Professionals

Licensed doctors, dietitians, or medical experts associated with the Platform may access relevant information to provide healthcare services.

3.2 Service Providers

We may share limited data with third-party providers who support our services, including:

• Payment processors
• Cloud hosting providers
• Analytics services
• Customer support platforms
• Laboratory partners

These partners are required to maintain strict confidentiality and data security standards.

3.3 Legal or Regulatory Authorities

We may disclose information where required:

• By law
• Court orders
• Regulatory authorities
• Law enforcement

3.4 Business Transfers

In the event of a merger, acquisition, or asset sale, user data may be transferred as part of the business assets.

4. Data Security

We implement reasonable technical and organizational safeguards to protect your information. These may include:

• Encrypted data transmission (HTTPS)
• Restricted access to sensitive data
• Secure cloud infrastructure
• Access control protocols

While we strive to protect personal information, no digital platform can guarantee absolute security.

5. Data Retention

We retain personal data only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Maintain medical records where applicable

When data is no longer required, it will be securely deleted or anonymized.

6. Your Rights

Subject to applicable laws, users may have the right to:

• Access their personal data
• Request correction of inaccurate information
• Request deletion of personal data
• Withdraw consent for data processing
• Request a copy of stored data

Requests can be submitted using the contact information provided below.

7. Children's Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If such information is discovered, it will be deleted promptly.

8. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. Users are encouraged to review the privacy policies of those websites separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page along with the updated effective date. Continued use of the Platform after updates constitutes acceptance of the revised policy.

10. Contact Information

We will respond to privacy-related concerns within a reasonable timeframe.

11. Consent to Processing of Health Data

By using the Platform and submitting health-related information, you expressly consent to the collection and processing of such information for the purpose of providing healthcare-related services.